General Contact Information
TWR Communications (Two-Way Radio Service, Inc. is our full legal name) has been in business for over 65 years and we have been continuously dedicated to providing many quality services to our customers. When started in the 40’s this consisted of repairing radios for manufacturers, suppliers and government agencies like Police and Fire Depts.
We have vastly different groups within our Company working all kinds of different jobs and hours, so please keep in mind that all of our folks and the services they perform may not be always available at the same hours.
||800-262-7005 toll free outside of the Cumberland area
|Regular business line
||301-777-2692 either dial the extension you wish or Ext 115 during regular hours to reach our front desk staff or after hours “0” for the operator
||301-759-3060 (answered by our in house 24/7 Answering Service staff)
Administration, Sales and Service Depts. on weekdays.
Our normal business hours for most of the staff runs from approx. 7:30 am to 4:30 pm. A lot of our folks work staggered hours and may differ slightly from the hours listed, but regardless someone is on duty during these core hours.
Call Center (telephone answering service) is staffed around the clock continuously
Though not open to the public our Call Center staff is busy handling telephonic messaging services for our clients as well as TWR related traffic. Please note that our call center never shuts down and is always manned including all holidays.
Typically we close most of our operations (except for our 24/7 answering service staff) for New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. If the holidays occur on Saturday or Sunday we usually take off Friday or Monday respectively. In some cases we may have limited staff available on the Friday after Thanksgiving as well as other cases where the holiday occurs on a Tuesday or Thursday. Most changes to our hours are posted in our store, listed on our website and of course you can always call us about our hours.
Key Personnel Contact List
Radio and Communications sales
Service Dept. key personnel - for radio, alarm, video and other related repairs and installation
FCC Licensing issues and overall General and Sales Manager
Overall Sales support, FCC Licensing, Paging, Cellular and Storage services
Security Systems, Access Control, PA-Intercom Systems and Video Surveillance Sales
Overall Sales Support, Paging, Cellular and Storage services
Call Center, Telephone Answering Service and Alarm Monitoring
Wireless Internet, Computer repair, Video and other IT related items
Tower Sites, Microwave, Wireless Internet and Government radio sales in Allegany-Garrett Counties
Not sure who to ask for? Dial extension 115 and ask for Kathy, Gary or Jeff and they will try to help you connect with the right person.
Mailing and Physical Address
TWR Communications has a large building on Centre Street in Cumberland complete with service shop, a large inventory of equipment and spare parts as well as garage space for vehicle installations and equipment storage.
Physical delivery address:
549 North Centre Street
Cumberland, MD 21502
USPS Mailing address:
PO Box 299
Cumberland, MD 21501-0299
Service Hours / Charges / Afterhours Service
TWR will respond to service calls as soon as possible during regular business hours as listed above at our normal rates in effect at the time. Call and talk with our Service Manager for specifics.
We also provide after hours service however this service IS NOT provided unless we have made appropriate arrangements in advance regarding policies, person authorized to request the service, response time, overtime rates applicable and etc.